bloody BT!


on June 22, 2002

British Telecom, in their infinite wisdom, decided last night to suspend my ISDN account!  As this account was a business one I never checked the emails and therefore didn’t see the warning they sent me a while back about using the internet too much!

The product is called BT Connect Lite Anytime and offers Unmetered Internet access

What this actually means is they charge you a monthly fee rather than charge you by the time you spend on-line.

It does not, however, mean unlimited internet access as I found out.  It says in the T&C’s

10.3 If you are a user of a service other than pay as you go, you should be aware that these services are not intended to be “always on” services during unmetered access periods. Accordingly, we can suspend or terminate your access to the service as explained in paragraphs 18 and 19 if we think that:

(i) your internet connection is online for 12 hours or more in a 24 hour period; or

(ii) your computer (or another device) is automatically redialling your internet connection durning unmetered access periods.

OK – I understand that (even given the spelling mistake in a “legal” document ) but then they send out an email saying there is new dialler software available and make a big deal with this statement:

As a result, we’re introducing a new dialer. This dialer uses advanced software to automatically re-dial the network…………………..

WTF! – make up your damned mind!  And all of this just because I couldn’t get broadband in the middle of fewkin’ London angry

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3 Responses to “bloody BT!”

  1. Bekah says:

    I like your links hover better now that they’re red as opposed to the underline/overline. It’s nice!  :vbg:

  2. Marc says:

    Thanks Bekah.  I must admit, I like it more as well.  I think the whole underlining thing was a bit much :emb:

  3. Tom says:

    Jeez, do I now need to feel self-conscious about my under/overlines for links? 

    I don’t think simple color changes work to attract a user’s attention.  I, as a designer, work to make things more accessible to “common people” and when things don’t jump out at them, they don’t notice.